Future Institute of Australia case study with client


The City of Bayswater required assistance to re-define an induction for one of their depots. The induction covered all of the safety elements, however, the information was compiled into a PowerPoint presentation.  This presented a range of challenges including:

  1. Inconsistency with regards to who was delivering and interpreting the training within the PowerPoint.
  2. It was difficult to confirm if the participant had understood the training.
  3. The record keeping system tracking WHS safety training was manual and very time consuming.
  4. The setting up and delivery of the PowerPoint Presentation was tying up important resources each session.

The City of Bayswater engaged Future Institute to transform a 40 page PowerPoint presentation into an interactive eLearning module with review questions and assessments. The finished product was to be supplied to the City of Bayswater as a SCORM file upon completion.

Future Institute Solution

Future Institute Solution

eLearning Development Process:

Future Institute uses a consultative approach to develop eLearning for clients.

  • FIOA-Illustrations-v2-01
    Analyse & Design

    We conducted an initial customisation meeting to confirm the learning environment brief, project goals, learner characteristics. At this point, we reviewed the content of the existing induction and confirmed learning outcomes and our assessment strategy.

  • FIOA-Illustrations-v2-03

    An eLearning prototype was developed. When the eLearning development reached 15% completion, a meeting was conducted to demonstrate the initial direction and confirm the project met the City of Bayswater’s needs.

  • FIOA-Illustrations-v2_Artboard-1-04

    At this stage, ALPHA testing begins. The completed full draft was sent to City of Bayswater for the first full review. This enabled them to list their requested changes online. We recommended that the second review be sent to at least four future students to undergo the same process.

  • FIOA-Illustrations-v2-05

    BETA Testing begins. City of Bayswater to review and make final changes. We conducted internal quality testing and project finalisation. SCORM file was then delivered to City of Bayswater.

The eLearning included:

  • At least 10 review activities
  • 10 assessment questions (based on a pool of 20 questions that rotate) – to avoid participants sharing answers.

Learners Characteristics:

  • Approximately 150 employees at the depot
  • These include blue collar workers in hands-on roles (e.g. mechanics, gardeners, etc.)


The module was created and finalised within a four week period.  The client was extremely satisfied with the result.