FAQs

Feel free to give us a call on 1300 329 300 or send us an email at info@futureinstitute.edu.au if you have any questions about any of our courses that we offer. In the meantime here’s a list of questions we’re frequently asked, with some helpful answers.

A. This error is usually related to your personal Internet or wifi connection, more common on iPad’s.

Try:

  • Connecting via a desktop computer (hardwired, instead of Wifi)
  • Turning your router/modem on and off again
  • Close down any unnecessary programs or software applications running in the background of your computer
  • Close all other browser windows and tabs to give Moodle more bandwidth

A. Each eLearning activity requires an 85% or higher grade on the final 5 review questions in order to be marked as completed. Continue your attempts until you reach this grade. If you have reached this grade, ensure you exit the module via the module exit cross or button, do not just close the browser window as this may not save your result. Ensure you have a stable internet connection when completing the questions, a loss in internet connection can result with an unsaved completion.

A. This can happen when your browser settings are zoomed too far out for the content player. Try pressing Ctrl whilst Scrolling the ball of your mouse down to adjust the browser zoom size, you should then be able to see the content controls at the bottom bar of your player.

A. This is generally a flash player setting within the internet browser you are using. You will need to change the setting to allow flash.

Try the following, based on the browser you are using:

Google Chrome Browser:

  • Open Chrome
  • Go to the site with the video or game.
  • To the left of the web address, click Lock or Information.
  • To the right of “Flash,” click the Arrows.
  • Choose Always allow on this site.
  • At the top left, click Reload.

 

Mozilla Firefox Browser:

  • Open Firefox
  • Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
  • In the Add-ons Manager tab, select the Plugins panel.
  • Look for Shockwave Flash on your list. Set it to ‘Ask to Activate’
  • Try playing the video again, when asked to activate flash, click ‘Yes’

A. This error is usually related to your personal Internet or wifi connection.

Try:

  • Connecting via a desktop computer (hardwired, instead of Wifi)
  • Trying a different internet browser, such as Firefox or Google Chrome
  • Turning your router/modem on and off again
  • Close down any unnecessary programs or software applications running in the background of your computer
  • Close all other browser windows and tabs to give Moodle more bandwidth
  • Try clearing your browser cache
  • Exiting the course, waiting an hour and then trying again