Embarking on the creation of a new customer service function within a well-established business, I approached Future Institute of Australia for coaching support for myself and another team member to be able to undertake the set-up in-house. The team at Future Institute were quick to understand our business and what we were trying to achieve and, without over-engineering anything, were able to tailor a solution to suit our needs. It was this bespoke approach that gave us the confidence to set up a series of three workshop/training sessions targeted at different staff groups within the business. The feedback from staff was outstanding for all sessions. The material was relevant and the workshop style was interactive and engaging. The training really helped embed the change management process within the company and was great for team building, cross departmental relations and morale overall. I would not have any hesitation in recommending Future Institute of Australia for their flexible approach, quality delivery, value for money and customer service. Other managers within our company are now also approaching them for training proposals.
Community Development Manager