Having Difficult Conversations Course

An essential program for leaders aimed at building confidence and providing tangible tools to assist in preparing, facilitating, and leading difficult conversations.


Difficult Conversations Program

As a leader, having difficult conversations is a task that many of us would like to avoid. In fact, some studies have shown that up to 53% of employees are handling toxic situations by avoiding them. This avoidance strategy comes down to a lack of confidence and skills to deal with these challenging situations.

This course explores how to effectively prepare for and conduct difficult conversations in the workplace. It provides participants with a set of simple skills to improve their ability to deal with difficult conversations in a confident and constructive way. Participants will understand how to identify the causes of conflict, move away from frustration, and devise strategies to maintain positive outcomes wherever possible.


Participants will learn:

  • Preparing for and approaching difficult conversations with more confidence
  • To be more self-aware of their emotions and how to regulate them under pressure
  • To understand that the aim is a ‘win-win’
  • Effective questioning and reasoning skills
  • Understanding empathy and learning to see things from another person perspective without prejudice

Key Topics

Workshop Content:

  • Why do people avoid having difficult conversations
  • The importance of having the conversation


  • Defining the problem
  • Planning for success
  • Different perspectives
  • Do’s and don’ts

Having the conversation

  • Two-way communication
  • What can “we” do to solve this?
  • Intent versus impact
  • Managing emotions
  • CEDAR Model
  • Dealing with difficult behaviours

After the conversation

  • Follow up & Documenting

Program Delivery

Program Delivery Options

We will work with you to identify the best delivery option for your organisation. Typically, this is run as a full day or half day face to face program.

Pre-Workshop Options:

  • Diagnostic Tool – Communication Styles
  • Difficult Conversations eLearning

Course Customisation

  • This course will be customised to include your organisation’s policies, procedures, and requirements
  • Workplace application strategies will be discussed during the customisation meeting
  • Customisation is included in the program cost

    Contact us to find out how we can customise this program to suit your organisation.

    Course Benefits

    • Customisation

      Customised content to suit your business’s specific needs.

    • Workplace Trainers

      Specialised trainers will complete practical training in the workplace.

    • Activity Based Learning

      Learning from each others shared experiences.

    • Resources

      Workbook and downloadable resources.

    Let’s Get Started

    Are you ready for difficult conversations to be easy?

    Book our course now by contacting us