BSB40120 Certificate IV in Business


12 months

Course Code


Cohort Size

Groups of 9 or more

Delivery Mode

Blended – Workshops and eLearning


The BSB40120 Certificate IV in Business is ideal for individuals who carry out specialist or moderately complex administrative or operational tasks across a variety of Business Services job roles.

If you are wanting to develop the skills of your administrative or operational team to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources, this course can provide them with the critical skills to develop their holistic capabilities.

Entry Requirements

There are no formal entry requirements for this qualification.

Program Delivery

Our BSB40120 Certificate IV in Business is specifically designed for customisation, enabling us to modify each program to meet the needs of your organisation.

This program is delivered as a highly interactive and engaging learning approach using provides a blended delivery model that can be customised to suit the needs of your organisation.

Our delivery models include:

  • Online interactive eLearning modules for each unit of competency
  • Face-to-Face or online workshops, this can be delivered over 12 half-day workshops, or more popular, in 4 learning blocks of 2 days each (total 8 days over 12 months).
  • Comprehensive student resources

Each participant will have a dedicated trainer to support them throughout the training program: in person via workshops, via email, over the phone and through our eLearning platform.


The BSB40120 Certificate IV in Business has 12 units of competency, there are 6 core units and 6 elective units.

Five (6) Core Units

BSBCRT411 Apply critical thinking to work practices

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTWK401 Build and maintain business relationships

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBWRT411 Write complex documents

BSBXCM401 Apply communication strategies in the workplace

Six (6) Elective Units

Future Institute of Australia have available the below elective units:

Group A – Self-Development

BSBPEF401 Manage personal health and wellbeing

BSBPEF402 Develop personal work priorities

BSBPEF502 Develop and use emotional intelligence

Group B – Leadership

BSBCMM411 Make presentations

BSBCMM412 Lead difficult conversations

BSBLDR411 Demonstrate leadership in the workplace

BSBSTR401 Promote innovation in team environments

BSBXTW401 Lead and facilitate a team

Group C – Business Administration 

BSBOPS405 Organise business meetings

BSBPMG430 Undertake project work

Group D – Business Operations

BSBOPS402 Coordinate business operational plans

BSBOPS403 Apply business risk management processes

You can import two (2) units of competency from our Certificate IV or Diploma qualification.

Recognition of Prior Learning (RPL)

Future Institute offers participants the opportunity to be assessed through recognition of prior learning to gain credit for their existing experience. Please contact us for more information about the RPL process.

Australian Government Funding

The Australian Government is committed in supporting the Australian workforce to boost productivity and drive the economy forward.  As a result, Governments provide a range of comprehensive funding schemes and incentive opportunities to encourage training and development in the business community.

Your organisation may qualify for one or more of these schemes through the traineeship pathway. Visit our Government incentive / funding arrangements page for more information.

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Course Benefits

  • Online Access

    Students will have the flexibility to complete theory online.

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  • Workplace Trainers

    Specialised trainers will complete practical training in the workplace.

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  • Support

    Comprehensive support from trainers via phone and email.

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  • Applied Learning

    Application of learning through workplace projects.

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