Communication

Two corporate professionals visibly arguing and appearing frustrated. The image is intended to set the scene for the customer complaint management / handling course.

Complaints are Laced with Opportunity

Learn about the new changes to complaints and internal dispute resolution procedures for financial institutions as mandated by ASIC, as well as the importance of having effective complaint management processes. In the 2...

Two corporate professionals are pictured. They have exaggerated body language, suggesting that they are having difficult conversations. This image aims to visualise the topic of the blog which describes why difficult conversations might go wrong and how to overcome this with effective communication.

A Simple Approach to Having Difficult Conversations

Learn seven common mistakes that people make during difficult conversations and how to combat these with effective communication strategies. Usually, difficult conversations can be resolved quickly if they are addressed ...

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The Real Cost of Unproductive Meetings at Work

If you’re drowning in emails, stuck in unproductive meetings or tapping your fingers during a ridiculously long phone call, it can be hard to find the time to do any real work. Constant interruptions throughout the day a...

Models for Communication Model and slides photo

Effective Communication in the Workplace: A Leader’s Guide

Learn about different leadership communication styles and the most effective workplace communication to achieve strategic business objectives. When leaders are tasked with the challenge of filtering their organisation’s ...