Emotional Intelligence Course
“The most effective leaders are all alike in one crucial way: they all have a high degree of emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…. they are entry-level requirements for executive positions.” – Daniel Goleman
Why Emotional Intelligence?
Emotional Intelligence (EQ) has increasingly become a key leadership skill. Numerous studies within the last decade have shown a positive relationship between emotionally intelligent leadership and employee satisfaction and organisational performance.Leaders have to deal with a diverse range of people and backgrounds on a daily basis; as well as dealing with competing demands, challenging situations and personal stress. Therefore a high EQ is a critical component of effective leadership.
A high EQ consists of someone having an in-depth understanding or their own emotional state and also having the ability to recognise, understand and respond appropriately to the emotions of others.
EQ is not only beneficial to leaders, but to all staff who deal with people inside or outside the organisation. People with a high EQ find it easier to form and maintain interpersonal relationships, are better workplace communicators and have a better understanding of their own emotional state.
How can Emotional Intelligence training improve your business?
By putting your staff through EQ training, they will unlock the knowledge, skills, techniques and tools to develop their own EQ to achieve positive outcomes in the workplace.
Some key benefits of an Emotional Intelligent workforce:
- Workers with high EQ are more influential when working in teams, adjust well to change and are more flexible.
- EQ teaches skills in perseverance, self-control and getting along with others.
- EQ gives the ability to anticipate reactions and respond effectively, assisting with negotiations, managing conflict and dealing with internal and external complaints.
- EQ can help sales and customer service teams to increase their ability to recognise, understand and respond appropriately to others. Using empathy and impulse control for better questioning, listening and responding to subtle customer non-verbal signals.
Future Institute’s Emotional Intelligence program covers the 5 key areas of Emotional Intelligence:
Self-Awareness:Ability to recognise and understand your feelings, understand your habitual emotional responses to events and recognise how your emotions affect your behaviour and performance.
Self-Regulation:Ability to stay focused and think clearly even when experiencing powerful emotions. Being able to manage your own emotional state.
Motivation:Ability to use your deepest emotions to move and guide you towards your goals. Persevere in the face of obstacles and setbacks.
Empathy:Ability to sense, understand and respond to the emotions of others, treating people according to their emotional reactions.
Social Skills:Ability to manage, influence and inspire emotions in others. Proficiency in managing relationships and building networks by finding common ground and building rapport.
This program can comprise of up to four components:
Emotional Intelligence Test
This EQ Test is completed online prior to the course, this is where participants are able to identify their own Emotional Intelligence strengths and weaknesses and is the starting point of becoming emotionally aware.
eLearning
The second part of this course is the eLearning component. There are three parts to the online component each taking approximately 30 minutes to complete with mini review quizzes at the end.
Facilitated Workshop
The full-day workshop consists of small and large group activities, incorporating the team environment and covers content from the online learning in more depth, applying it to real life scenarios and case studies.
Take-away tools and resources
Duration & Cost
Contact us to discuss how we can customise this program to your organisations needs.
