Leading Difficult Conversations
Training Options
4hrs / 8 hrs
Inclusions
Participant Workbook
Cohort Size
up to 18 participants
Delivery Method
Face-to-face / Virtual
This course addresses the inevitability of conflict and equips team leaders, supervisors, and managers with the skills to effectively manage it.
Course Overview
Participants will develop influencing behaviours to improve conflict resolution skills by examining what conflict is and how it affects individuals.
They will explore various forms of workplace conflicts, including overt and subtle manifestations, and develop conflict resolution techniques to manage and resolve them constructively. Participants will be better equipped to navigate and resolve conflicts, ultimately fostering a more harmonious and productive work environment.
Duration and Delivery
This course offers two options:
- a full-day intensive (8 hours)
- a half-day introduction (4 hours)
Both options are available either as face-to-face sessions for up to 18 participants or as virtual sessions for up to 9 participants.
Course Customisation
To ensure our training meets the specific needs of your organisation, our Instructional Design Team will facilitate a virtual meeting to customise and contextualise the content. This will include activities in line with your workplace procedures and practices, and develop suitable activities, scenarios, and workplace application strategies to ensure meaningful outcomes.
Course Inclusions
- Workbook – a take-away workbook of content, activities and notes from the workshop
- Customisation is included in the course cost
Optional Extra
We recommend an eLearning module be completed by participants prior to the workshop. This pre-learning will provide the underpinning knowledge for theorists and reflectors and allow the session to be more practical and application based (additional $59 pp).
Learning Outcomes
-
- Identify various forms of workplace conflict, including both overt and subtle manifestations
-
- Develop the ability to analyse the root causes of conflicts, considering factors like miscommunication, differing interests, or personality clashes
-
- Understand the conflict escalation model – from mild disagreement to full-blown crisis, helping individuals recognise warning signs and intervene at earlier stages
-
- Develop conflict resolution techniques to manage and resolve workplace conflicts constructively
-
- Understand the stages and processes involved in resolving conflicts, from initial confrontation through to resolution and follow-up
-
- Understand how different people respond to conflict based on Thomas Kilmann’s Five Responses to Conflict Model
Location and Fees
Location
Delivered at your workplace, Australia wide / internationally.
Or at Future Institute of Australia’s Training Centre in Victoria Park (additional cost).
Fees
$3,495 (+GST) 4 hours
$4,995 (+GST) 8 hours
Want more Information?
We are here to help!
Give us a call or shoot us an email to explore our options.
Contact our support team for assistance.
