Conflict Management Program

Blended Delivery

The Conflict Management Program is based on a six step conflict resolution model that can be applied to any position or level within the business. It outlines the fundamental skills that are used to identify, respond and resolve a conflict whilst providing the tools, knowledge and techniques to reduce conflict in the workplace.

60-80 percent of difficulties in the workplace come from strained relationships among employees (Forbes 2015).

Conflict in the Workplace

Conflict in the workplace left unaddressed can cause major problems in the long run for a business. A ‘once collaborative’ workforce can turn toxic, ending in divided teams, decreased productivity and an increase in employee turnover.

Conflict does not only negatively impact those involved but also those working around them, affecting the overall team dynamics.

Small disputes / issues can grow into ticking time-bombs, if left untreated, and can end in verbal or physical confrontation.

Knowing how to address conflict in a healthy and positive way is an important skill for all employees and managers to hold, and can help to protect and strengthen an effective, cohesive workforce.

Future Institute’s Conflict Management Program

Future Institute of Australia’s Conflict Management Program assists staff and managers to better manage and resolve workplace conflicts, differences and disagreements.

The aims of the conflict management program are to:

  • Better equip staff and managers to find cooperative and collaborative ways to come to a solution
  • Raise appreciation and awareness to personality differences
  • Know what to do when a difficult situation arise
  • Improve workplace relationships and team collaboration
  • Improve staff morale and organisational culture
  • Reduce stress in the workplace


Future Institute of Australia’s Conflict Management program covers the following areas:

Understanding Conflict

How conflict affects the workplace, common conflict response modes.

 stop Reducing Workplace Conflict

Common causes of conflict in the workplace and strategies to manage and reduce these drivers. Changing your approach and behaviours towards conflict.

 Managing emotions
Personality Types

Understanding differences and avoiding personality clashes in the workplace.

 The Six Step Conflict Resolution Model

Steps that can be taken to solve workplace conflict, negotiating positive outcomes.

This program comprises:

Facilitated WorkshopTake-away tools and resources
The half-day, interactive workshop consists of small and large group activities that apply to real workplace scenarios.A comprehensive list of take-away tools and resources that can be used for developing conflict resolution practices in work situations.

Duration & Cost

Half day and full day workshops are available, contact us to learn more.

♦  Workshops are fully customised to meet the needs of your organisation.

We respond to conflicts based on our perceptions of the situation, not necessarily to an objective review of the facts. Our perceptions are influenced by the situation, our life experiences, culture, values, and beliefs

How to Enrol

Contact us now to find out how we can customise a workshop to suit your business

Call us now on 1300 329 300

Course Benefits


Customised content to suit your business's specific needs.

Workplace Trainers

Specialised trainers will complete practical training in the workplace.

Group Facilitation

Team building and collaborative approach.


A comprehensive list of take-away tools and resources

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