Date
22 July 2025
PUBLIC COURSE
Leading Difficult Conversations
Inclusions
Take-away Workbook
Award
Certificate of Attendance
Delivery
Face-to-face Workshop
This practical course equips participants with the skills and confidence to engage in difficult conversations effectively and constructively.
Through a blend of self-awareness and communication techniques, learners will explore the importance of addressing challenging issues early, how to prepare thoughtfully, and how to manage emotions and biases.
Participants will learn to apply active listening and empathy to understand others’ perspectives and use the CEDAR Model to lead solution-focused discussions. Ideal for professionals looking to improve workplace relationships and communication outcomes.
Course Details
Location:
Future Institute of Australia
Level 1, 484 Albany Highway, Victoria Park WA
Next Course Date:
Tuesday, 22 July 2025
Time:
8:30am – 4:30pm (30-minute lunch break)
Facilities:
Tea and coffee provided.
Fridge, microwave, and kitchen facilities available.
Plenty of local cafés within walking distance for lunch.
Course Inclusions
✔️ Take-home workbook with workshop content, strategies, and reflection activities
✔️ Personalised action plan to apply your learning back on the job
Learning Outcomes
By the end of this workshop, participants will:
- Develop the skills to recognise and address situations that require difficult conversations
- Evaluate the importance of engaging in difficult conversations
- Develop effective preparation strategies for engaging in difficult conversations, including setting objectives, organising thoughts, and anticipating potential challenges
- Identify and examine personal biases that may influence perceptions and interactions during difficult conversations
- Employ active listening and empathy to understand different perspectives during challenging conversations
- Use the CEDAR Model to lead a difficult conversation to involve all parties in generating solutions during difficult conversation
Pricing
Introductory Offer
$599 per person (plus GST)
Group discounts available – bring a colleague!
Ready to Build Your Confidence in Difficult Conversations?
Spots are limited — secure your place today.
For groups of 2 or more, please email admin@futureinstitute.edu.au
Prefer to bring this workshop in-house?
We also deliver this training onsite for teams.
“One of the things I can take away from this workshop is being able to label my emotions and how I could control it to influence other people and the situation I am in by “re-framing”
“The trainer created a thoroughly enjoyable learning environment that was safe, enjoyable & inclusive. I can be very skeptical of workshops but it was very well run. Well done.”
“The trainer’s experience and knowledge was amazing. She was really engaging!!”
