Emotional Intelligence Program

Blended Delivery

The Emotional Intelligence Program enhances skills needed to engage stakeholders, lead staff, manage complaints and communicate with a diverse range of individuals. This course provides insight into the 5 key areas of Emotional Intelligence: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills whilst providing the tools, knowledge and techniques to develop, enhance and apply these skills within their work environment.


“The most effective leaders are all alike in one crucial way: they all have a high degree of emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…. they are entry-level requirements for executive positions.” – Daniel Goleman


Why Emotional Intelligence?

Emotional Intelligence (EI) has increasingly become a key leadership skill. Numerous studies within the last decade have shown a positive relationship between emotionally intelligent leadership and employee satisfaction and organisational performance.

Leaders have to deal with a diverse range of people and backgrounds on a daily basis; as well as dealing with competing demands, challenging situations and personal stress. Therefore a high EI is a critical component of effective leadership.

A high EI consists of someone having an in-depth understanding or their own emotional state and also having the ability to recognise, understand and respond appropriately to the emotions of others.

EI is not only beneficial to leaders, but to all staff who deal with people inside or outside the organisation. People with a high EI find it easier to form and maintain interpersonal relationships, are better workplace communicators and have a better understanding of their own emotional state.

How can Emotional Intelligence training improve your business?

By putting your staff through EI training, they will unlock the knowledge, skills, techniques and tools to develop their own EI to achieve positive outcomes in the workplace.

 

Some key benefits of an Emotional Intelligent workforce:

♦  Workers with high EI are more influential when working in teams, adjust well to change and are more flexible.

♦  EI teaches skills in perseverance, self-control and getting along with others.

♦  EI gives the ability to anticipate reactions and respond effectively, assisting with negotiations, managing conflict and dealing with internal and external complaints.

♦  EI can help sales and customer service teams to increase their ability to recognise, understand and respond appropriately to others. Using empathy and impulse control for better questioning, listening and responding to subtle customer non-verbal signals.

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Future Institute’s Emotional Intelligence Program


Future Institute’s Emotional Intelligence program covers the 5 key areas of Emotional Intelligence:

 Self-Awareness: Ability to recognise and understand your feelings, understand your habitual emotional responses to events and recognise how your emotions affect your behaviour and performance.
 Self-Regulation: Ability to stay focused and think clearly even when experiencing powerful emotions. Being able to manage your own emotional state.
 Motivation: Ability to use your deepest emotions to move and guide you towards your goals. Persevere in the face of obstacles and setbacks.
 Empathy: Ability to sense, understand and respond to the emotions of others, treating people according to their emotional reactions.
 Social Skills: Ability to manage, influence and inspire emotions in others. Proficiency in managing relationships and building networks by finding common ground and building rapport.

This program can comprise of up to four components:

Emotional Intelligence Test

eLearning

This EI Test is completed online prior to the course, this is where participants are able to identify their own Emotional Intelligence strengths and weaknesses and is the starting point of becoming emotionally aware.The second part of this course is the eLearning component. There are three parts to the online component each taking approximately 30 minutes to complete with mini review quizzes at the end.

Facilitated Workshop

Take-away tools and resources

The full-day workshop consists of small and large group activities, incorporating the team environment and covers content from the online learning in more depth, applying it to real life scenarios and case studies.Now our participants have the extra skills and knowledge from the emotional intelligence course, it is time to put it into action! We provide a comprehensive list of take-away tools and resources available online within our eLearning platform that can be used for developing and using EI in personal and work situations.

“When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributable to emotional intelligence factors rather than cognitive abilities” – Daniel Goleman, research on 180 large global companies.

Duration & Cost

 eLearning & Facilitated Workshop

Full and Half day workshops are available for large and small groups.

Half day workshops start from $1,500 + GST and are available for small and large groups.

♦  Workshops are fully customised to meet the needs of your organisation. Contact us to find out how we can design an EI program to suit your business.

 

How to Enrol

Ready to explore how we can get your team involved?
Contact Future Institute and a training consultant will assist you.

Call us now on 1300 329 300

Course Benefits

Online Access

Students will have the flexibility to complete theory online

Workplace Trainers

Specialised trainers will complete practical training in the workplace

Support

Comprehensive support from trainers via phone and email

Applied Learning

Application of learning through workplace projects